In 2013 we launched our online service. This has provided customers with a fast, convenient online service to manage their watch care requests directly with us from anywhere in the UK using our free secure postal service.
MANUFACTURERS WARRANTY CLAIM AGENT swico are the Official UK Service Centre authorised by our watch brand manufacturers to repair their products under warranty. Your watch manufacturer provides a 2 year international warranty from date of purchase. This 2 year warranty is valid providing the watch was purchased from an authorised dealer and is supplied with a stamped and dated warranty card or proof of purchase. The manufacturer’s warranty does not cover accidental damage and is invalidated by a repair or intervention by an unauthorised party.
FREE NO OBLIGATION ESTIMATES We provide free, no obligation, estimates for all repair and maintenance queries for out-of-warranty watches using our free postal service. Once we receive your watch, we will prepare an accurate estimate for your approval. If you would like to proceed you can make a payment online or you will have the option to reject the estimate and your watch will be returned at no cost to you.
WORKSHOP & EQUIPMENT Operating from our purpose-built secure service centre in Surrey, our workshop uses only the latest tools and manufacturer approved equipment to ensure the highest quality of work is carried out. This is vital to ensure your watch is cared for correctly. We have a range of machinery including; Timing Machines; Cleaning Machines; Ultrasonic Cleaners; Demagnetisers; Analysers; Pressure Testing Machines; Case-back opening tools; Polishing Machine; Watch-winder; all in accordance to the watch brands’ procedures and regulations.
GENUINE MANUFACTERES PARTS USED We only ever use the manufacturers’ genuine and approved spare parts with the specialist tools and equipment. We order our parts direct from the manufacturer and carry an extensive range.
FREE BUFFING AND CLEANING All watches we receive are Ultra Sonic Cleaned before being returned. The watch is separated out into its component parts, cleaned and re-assembled according to brand techniques. Ultrasonic cleaning works by vibrating a pool of water with an object in it. The vibrations create tiny bubbles that attach themselves to small particulates of dirt and debris and pull them off.
QUALITY CONTROL After each watch is cleaned it passes through Quality Control. We check not only the aesthetics and that your instructions have been completed but also verify the technical characteristics of your watch by testing the timekeeping, water resistance and power reserve. If these are within the manufacturer’s tolerance parameters then the watch is passed, if not the watch is returned to the watchmaker for further fine tuning. Quality control can take between 1 and 5 days depending on the requirements and type of watch being tested.
QUICK TURNAROUND We endeavour to return your watch to you as quickly as possible. Following an inspection of your watch and job approval we will send you an approximate completion date. We estimate a full service to be returned within 20 working days, for minor work including battery replacements & reseals or strap replacements within 5 working days. All timescales are subject to availability of parts. We reserve the right to re-estimate if we find more work is required.
SERVICE GUARANTEE PROMISE Our watch movement services are returned to you with a 12-month SWICO guarantee.
TESTIMONIALS Please see our independent reviews on our testimonial page.